Founded by clinically-focused productivity experts Dr Henry Carleton and Brian Wells in 2012, Four Eyes has worked with over 1500 clinicians to date with key successes including, transforming a £5m deficit into a £2m surplus through creating a 45 per cent increase in cases delivered through a trust’s operating theatres.
Our success lies in our ability to build confidence from the clinical workforce combined with a full design, delivery and implementation process that ensures embedded change.
Dr Henry Carleton, MBBS BSc (Hons)
Henry is a trained doctor with extensive hospital experience who co-founded Four Eyes Insight to put his talent for finding strategic solutions and planning into helping the NHS.
His interest in medical resource management developed during his junior doctor training at Bart’s and the Royal London and he helped trusts tackle the significant challenges of rotas and the New Deal as Junior Doctors’ Advisor at the London Regional Action Team.
Establishing Zircadian Ltd, a software development company focusing on a portfolio of solutions to help NHS organisations plan and organise their medical workforce more strategically and effectively in 2000, he sold it on 11 years later to Allocate with over 140 NHS clients using its products.
Executive Director of Strategic Development
Brian Wells, BSc (Hons) MBA
Brian trained as a Registered Nurse before specialising in theatres and anaesthetics, having a long clinical career before moving into management. Working for the Health Service inspectors, the Audit Commission and the Healthcare Commission, he led service improvement programmes across London healthcare organisations.
In his six years as Managing Director of the Elective Orthopaedic Centre (EOC), an internationally-renowned centre of excellence for elective orthopaedic surgery and one of the volume leaders in the UK hip and knee replacement service, he grew it into one of the most productive orthopaedic services in the NHS while ensuring it continued to deliver clinical excellence.
Brian was most recently Director of Orthopaedics at Guy’s and St Thomas’ NHS Foundation Trust where he provided senior leadership in the development and implementation of a new service delivery model for its elective orthopaedic services. His focus on medical workforce productivity, process standardisation and operational grip helped the clinical leadership deliver its high quality service in a sustainable way. Brian is a co-founder of Four Eyes Insight and has a BSc (Hons) degree in Health Studies and the Executive MBA.
Chief Operating Officer
James is a clinical workforce efficiency specialist. James has significant experience in clinical workforce productivity and transformation within Health and works closely with Hospitals to secure sustainable efficiency improvements, optimum productivity and high levels of performance.
James has previously worked within the NHS as an Executive Director and also led PwC’s health workforce consulting team, which involved him working with a large range of FT’s and Trust’s, as well as the Department of Health and NHS regulators – Monitor, NTDA and the CQC. James has led the delivery of major efficiency and productivity programmes, with huge success.
Kayley is the Director of Delivery for Four Eyes Insight and has worked across the public sector for 10 years. Kayley has a strong NHS operational management background, having recently been the General Manager for Surgery at Guys and St Thomas’ NHS Foundation Trust. Here Kayley led the team to achieve RTT, performance and efficiency targets in Orthopaedics, ENT and Plastic Surgery.
Kayley also led the transformation of administrative services and patient pathways within the Trust. Kayley has an excellent approach to clinical engagement and exceptional interpersonal skills, which enable Kayley to ‘take clinicians with her’.
Kayley has previously operated as Service Manager for The Elective Orthopaedic centre and is currently studying at Westminster University for the Exec. MBA.
Clare is a Delivery Director at Four Eyes Insight with a strong background in NHS hospital operational management. Clare has worked in the NHS for 18 years as a service and quality focused NHS Manager with clinical leadership experience, able to form positive and effective working relationships with management and clinical teams of all skill levels. Clare’s track record is one of delivering key targets including the turnaround of RTT and cancer performance in a number of large, complex organisations. Clare has very strong analytical skills with an ability to identify information requirements, analyse data and form conclusions which contribute to the development of well planned, deliverable actions that achieve set objectives.
Head of Strategic Development
Laura is a workforce efficiency specialist having initially graduated through the NHS Graduate Management Programme in 2009. Laura joined Four Eyes Insight as one of our Delivery Directors in March 2015 having spent over 3 years working with a leading management consultancy firm. Here she was responsible for the delivery of the firm’s National Health Account. With a vast experience of managing a number of high profile, complex clinical workforce efficiency programmes across a number of large NHS Trusts, Laura benefits from an extensive NHS background with experience within the Acute, Mental Health and Ambulance setting. Having worked with a large number of NHS organisations to deliver large scale efficiency programmes, Laura’s approach to working shoulder to shoulder with Trusts clinical and operational teams has been critical to the successful delivery of a number of our key client engagements over the last 12 months. Laura has an excellent communicator, coupled with an interpersonal style that enables her to work closely and effectively with both clinicians and senior management teams at all levels of the Trust.
Head of Business Intelligence
Laurence Wells, BSc (First Class – Hons)
Laurence gained valuable practical experience in clinical systems and the importance of information technology in providing care to patients during an undergraduate placement for his Forensic Computing degree from De Montfort University, Leicester, where he graduated with a First.
After six months of his placement year, at the IT department of Guy’s and St Thomas’ (Essentia), Laurence was assigned to the software development team where he took part in developing software for clinical needs.
After graduating, he moved to Four Eyes Insight as Technical Lead and Data Architect.
Ranjit is the Senior Clinical Consultant for Four Eyes Insight and has worked across the public and private sector for 35 years. Ranjit has a strong NHS operational management background, her last operational role being the General Manager for Elderly care and external partnerships at West Middlesex University NHS Trust (now part of the Chelsea and Westminster NHS Foundation Trust), where she led the team to achieve a reduction in Trust LOS and closed 2 wards and meet the CIP efficiency targets in the elderly care business unit. Ranjit also led the transformation of and delivery of the clinical Patient tracking application ‘RealTime ‘within all inpatient ward pathways within the Trust.
Ranjit has an excellent approach to clinical engagement at all levels and her unique style enables her work alongside and engage the clinical teams to make the changes to improve outcomes. Ranjit has previously worked as a principal health care consultant for Allocate Healthcare where is implemented and worked on process improvement methodology within the using the RealTime application. Ranjit still retains her nursing qualification.
Oliver joined Four Eyes Insight in January 2014 as a Consultant Analyst having previously worked with Brian Wells and Henry Carleton on consultancy projects prior to the creation of the company 2 years ago. Oliver has developed a number of Outpatient and Job Planning tools used by the Four Eyes teams across the country.
Oliver is a clinical efficiency specialist. He has experience in Outpatient and Job plan analysis, clinical workforce productivity and transformation within Health. He works closely with Hospitals to identify “quick wins”; Securing sustainable efficiency improvements and optimum productivity.
Recently, Oliver has worked with a number of NHS hospitals as a Project Manager and has led the delivery of major theatre efficiency and productivity programs with huge success.
Lois joined Four Eyes Insight in January 2015 as an Outpatient Implementation Lead having worked in the NHS as a Project Manager driving operational change and efficiency programmes. In addition to her NHS background, Lois has experience as an Account Manager in the private sector; working with a leading global Pharmaceutical company for over 2 years. Here she was responsible for the delivery of events both in the UK and Worldwide. Within her current role as Outpatient Implementation Lead, Lois has led successful efficiency programmes across NHS Organisations of varying sizes. Lois is experienced at running projects at pace; achieving Outpatient “quick wins” as well as embedding sustainable processes.
Charlotte is an experienced consultant who has led large clinical productivity and efficiency programmes in a range of NHS Trusts and FT’s, including Chelsea and Westminster Hospital NHS Foundation Trust and The Princes Alexandra Hospital NHS Trust. Charlotte has a strong NHS operational management background, where she has held key operational leadership roles, including most recently as a Service Manager at Kings College NHS Foundation Trust and also before that at Guy’s and St Thomas’ NHS Foundation Trust where she managed Theatres as well as roles within the Transformation programme. Charlotte specialises in the delivery of performance improvement and CIP programmes, specifically relating to theatres, anaesthetics and scheduling. Charlotte enjoys working shoulder-to –shoulder with operational managers and clinicians to support the actual delivery of real and sustainable improvements and efficiencies.
Chris is one of our senior consultants for Four Eyes Insight and has worked within the public sector for 5 years at Guy’s and St Thomas’ NHS Foundation Trust. Chris has a strong project management background with particular focus on reporting to national organisations such as the General Medical Council and NHS Litigation Authority. Chris has led multiple teams within the NHS and previously had responsibility within learning, development and talent management where he developed and delivered large-scale programmes across the Trust and pan-London.
Chris has an exception ability to get stuck into his projects at Four Eyes Insight ensuring that no stone is left unturned and ensuring processes and procedures are clear, direct and always led to improved patient care. Chris prides himself on his interpersonal skills, drive and organisation.
Concepta is a Senior Consultant with Four Eyes Insight and has worked within the NHS since leaving the private sector. She has strong, proven leadership, operational and transformational skills which she brings to her role as Outpatient Specialist.
Concepta has a strong NHS operational and transformational management background, having recently been the ADO for Support Services at Barking, Havering and Redbridge NHS University Trust, where she led the 500 strong team to achieve significant improvements and efficiencies against NTDA improvement plans.
She created and implemented a leadership development programme for senior managers which, combined with the communications strategy she introduced, resulted in significant cultural change. Together with an extensive efficiency programme, sustainable changes were embedded which resulted in improvements in excess of 60% in some areas.
Concepta has exceptional interpersonal skills, which enable her to engage with staff at all levels. Following a successful career in the private sector she operated as a Programme Manager at Peterborough and Stamford NHS Foundation Trust, where she was able to introduce KPIs, demand and capacity planning and work within clinical areas to improve clinic efficiency.
Peter is one of the Site Delivery Team for Four Eyes Insight and has worked across the public and private sector for 10 years. A radiographer by training Peter brings his NHS experience and combines this with a background working in both the public and private sector in Australia. He recently completed his MBA with the University of Westminster where his dissertation involved modelling staff fluctuations and developing strategies for recruitment and retention. Also whilst studying he developed a keen interest in technological adoption in healthcare. Primarily the introduction of mobile devices to streamline processes for practitioners.
Peter was recently one of the specialist senior radiographers at King’s College Hospital. His role involved blending clinical practice with the management of small teams providing 24/7 services in a major trauma unit. Whilst at Kings he was responsible for radiology I.T. training and management along with developing training programs for CT and interventional radiology.
Jayne Harris joined Four Eyes Insight in June 2016 as a Senior Consultant having worked in the NHS for 25 years, working for six years in Senior Operational Management roles and five years in NHS Improvement and Transformation roles.
Jayne is a registered Prince2 Practitioner and confident and proficient with the application of improvement methodology such as Lean Six Sigma. Jayne enjoys supporting organisations to embed new ways of working into business as usual to achieve sustainable change.
Senior Business Intelligence Analyst
Damon joined Four Eyes as a Data Analyst in October 2014 after graduating from DeMontfort University in 2014 with a BSc in Forensic Computing (Second Class Honours).
During his time with Four Eyes, Damon has become an expert on Theatre analytics and has gained vast experience working alongside the Four Eyes Directors and Clients running various different types of scenarios and analytics based on client needs.
Business Intelligence Analyst
Prior to her role as Business Intelligence Analyst for Four Eyes Insight, Emma worked for 2 years as a SAP (Systems, Applications & Products in Data Processing) Administrator and Scheduler. Responsible for 6 departments SAP training and delivery, she was also tasked with developing and maintaining production schedules for work within the business. Emma holds a BSc in Sport & Exercise Science, specialising in Biomechanics and Kinesiology. During her time at University Emma developed her mathematical and analytical skills working with software such as IBM SPSS Statistics. Emma’s high attention to detail, combined with her IT skills and knowledge, allows her to produce and deliver high level in depth analysis across a range of disciplines.
Jodie is a Junior Consultant for Four Eyes Insight and has worked in various NHS trusts since 2008. Jodie has recently worked for Guys and St Thomas as Service Manager for Plastic Surgery and has a strong background working within inpatients and scheduling teams. She has helped develop teams to ensure RTT and waiting lists targets were met.
Jodie has excellent communications skills and is able to help build confidence within waiting lists teams and improve relationships between departments
Acting Delivery Lead
Nirav joined Four Eyes Insight as a Consulting Analysts in February 2014, prior to which, Nirav Graduated from the University or Warwick attaining a bachelor of Science with Honours Degree in Biomedical Sciences.
Nirav is one of our experienced consulting data analysts specialising specifically across Outpatients and Patient flow. Nirav also benefits from having experience across a number of our key client engagement including; Bradford, Kings, Trafford. Here he has taken a lead role in producing detailed scenario analytics, weekly analytics and highlight reports for the Trusts Transformation Teams. In addition to this Nirav also provides dedicated support to our onsite Delivery Specialists with operationalising opportunities identified as part of our analytical diagnostics and implementation programmes.
Charlie has worked as a consulting analyst for the Four Eyes team since August 2014 covering many different projects across the country.
He has worked on many different areas of the Four Eyes projects within both theatres and outpatients. His main focus has been working with the NHS outpatient teams to produce insightful analyses from the outpatient activity data so that this data can be understood and used to provide recommendations for improving efficiency and profitability. These projects cover a number of different specialties within a number of different hospitals so working closely with the NHS teams has been an important part of his job to understand the intricacies of each individual specialty and site so that an informative analysis is produced.
Along with producing these packs Charlie has worked as part of the Four Eyes teams put in place to implement the findings of these analyses and see efficiency improvement within the hospital processes.
Charlie graduated from Warwick University with a degree in biochemistry and focused on the medical applications as well as studying areas of business within the business school.
Grace is a Data Analyst for Four Eyes Insight, graduating from a Bachelor of Arts, Social Science & Humanities degree from the National University of Ireland in 2014.
Grace is a new recruit to Four Eyes Insight, having originated in the Hospitality with 4+ years’ of meticulous Customer Service experience, including Management. Most recently she expanded her career path by becoming a Management Information Systems Administrator to further her knowledge of Data Analysis. Grace has recently completed a Safeguarding and Data Protection Course at West Thames College.
Grace has a distinguished, cordial communication style along with impeccable efficiency in computer technology allowing her to create a secure, professional network with clients.
Matt works as a Consulting Analyst for Four Eyes Insight and joined the company with strong NHS experience. Matt worked in a variety of administrative roles over 4 years in the Orthopaedic Department at Guy’s and St Thomas’ NHS Foundation Trust. Matt started out in the Outpatient Department and then moved on to a more data focused role which involved the collating and analysing of data from patient outcomes.
Matt has a great attention to detail in his work as well as healthy social and interpersonal skills with clients. Matt has a BSC Degree in Business, Communications & Technology from Sheffield Hallam University and also has a Professional Certificate in Marketing from The Chartered Institute of Marketing.
Business Intelligence Analyst
Keerthi joined Four Eyes as Data Analyst in April 2015 (Part-Time) while she was doing her MSc in Information Systems and Business Analysis in Aston University, Birmingham. The post graduate study has helped her to gain deep insights on statistical tools like IBM SPSS Modeler and technical consulting through business workshops. After six months of initial training and having gained significant skills of data analytics particularly on theatre analysis, she is a part of the BIU wing of the company.
Previously, she worked as a Performance Tester in a leading I.T firm where she had significant experience on working with automated testing tools. Keerthi holds Bachelor’s degree in Electronics and Communication Engineering with a First Class and has great attention to details which makes her proficient in working in an Agile Environment.