Contacts & Recruitment

Managing Consultant – Programme Delivery

*Applications for this role should be directed to recruitment@foureyesinsight.com for the attention of Julia Barling – please attach your covering letter and CV to the email*

Location: Client site – please note, the role will require regular weekly travel/overnight stays

Salary: On application

About Four Eyes Insight
We use the combined power of people, data and technology to get to the root cause of elective care pathway inefficiencies; working collaboratively and engaging with all stakeholders to get buy in for change from the ground up. We implement interventions that optimise elective care pathways and provide tools to monitor their effectiveness ensuring that a culture of continuous improvement to drive long term, sustainable change is embedded along the way.

Role Summary
To be responsible for the delivery of a portfolio of operational improvement programmes with responsibility for senior client-side relationships, quality assurance, consistency and impact and on-sell of future work.

Key Responsibilities – Delivery

  • – With limited or no Managing Director input, be responsible for effective end to end delivery of:
        –  Large, complex FEI programmes involving some combination of multiple large workstreams, a complex client scenario, substantial financial opportunity, significant at-risk fees or a new offering
        –  Multiple concurrent implementation programmes
  • – Responsible for the programme(s) from diagnostic and analysis phase through to successful implementation of a sustainable operational improvement, ensuring:
        –  Effective identification and accurate quantification of the opportunities and the key areas to address, bringing to bear the relevant FEI analytics, methodology and tools
        –  Effective organisation and leveraging of FEI resources to ensure successful delivery, including effective managerial and clinical engagement
        –  The setting of a clear project plan and the meeting of relevant milestones
        –  Adherence to the outlined project budget and requisite level of profitability
        –  Oversight of the tracking and delivery of agreed KPIs
        –  The team works effectively as an integrated programme, across workstreams and between FEI/client teams
        –  The ultimate quality of programme outputs and the delivery of a tangible, sustainable benefit to the client
  • – Day to day client lead for the programme(s), acting as the link between FEI and the senior client team/commissioner(s) of the work
  • – Working with the Managing Director to accurately scope, price and resource programmes.
  • – Take responsibility for adherence project budget and commercials, including ensuring all project information in Kimble is accurate and up to date.
  • – Overall responsibility for programme reporting and communications, personally delivering key presentations and reports to the main client and/or exec team working directly with the Managing Director
  • – Ensure any issues and risks are escalated to the Managing Director in a timely manner

 

Key Responsibilities – Client

  • – Act as trusted advisor and partner for client leadership at the programme level, ensuring buy in to FEI programme methodology and commitment of key client personnel to deliver
  • – Able to independently manage all senior client interactions to Executive level with guidance and coaching from the Managing Director
  • – Continually work to build and maintain client relationships beyond current project within an established personal network
  • – Work closely with Managing Director to secure on sell, independently identifying opportunities for further support and landing these with the client under Managing Director supervision
  • – Actively supports our Business Development Managers to communicate and develop sales opportunities

 

Key Responsibilities – Insight

  • – Bring to client work, a depth of understanding across the range of FEI methodologies and offerings along with area(s) of distinct expertise
  • – Apply internally and externally, an in-depth knowledge of trust operations and the current and future challenges they face, demonstrating an active tracking of trust and sector developments
  • – Lead on the development of our internal capability at Consultant and Senior Consultant level with at least one area of specific strength/depth around analysis, problem solving, communications, project management and client management
  • – Take a leadership role in the continuous improvement of FEI offerings and tools with ownership of a proposition or methodology
  • – Contribution to corporate capability building e.g. lead training and new hire induction

 

Key Responsibilities – People

  • – Ensure that the programme has individuals (FEI or client) with the right skills and competencies for successful delivery, and provide appropriate performance and developmental management
  • – Lead the team by setting a clear vision, modelling the values and behaviours expected, and providing mentorship and coaching, ensuring the team learn and develop and receive effective engagement feedback
  • – Act as Development Manager for min. 3 Senior Consultants/Consultants
  • – Create effective followership within FEI to support their work and personal development
  • – Contribution to the development of our people through involvement in recruitment, training etc. with focus on developing our Senior Consultant cadre

 

Skills & Experience – Analysis & Problem Solving

  • – High proficiency in using data analysis techniques to identify and accurately quantifying improvement opportunities, commission and then shape outputs to meet specific client needs and scenarios at any stage of the project lifecycle
  • – Experienced in leading large internal and multi-professional client teams in tackling the most complex operational challenges, quickly identifying issues, structuring a response and working through to an effective, practical solution, dealing with blockers
  • – Excellent knowledge of Microsoft Excel

 

Skills & Experience – Project Management

  • – Expert in the use of formal project management disciplines and tools for large multi stream projects
  • – Excellent attention to detail with ability to ensure quality of all workstream outputs
  • – Expertise in effective change management and driving behavioural change

 

Skills & Experience – Communication

  • – Able to engage and influence senior clients based on sophisticated oral and written communication skills combined with subject matter knowledge to structure clear, powerful arguments and storylines
  • – Able to independently put together clear and impactful reports and presentations suitable for the senior client/executive on all programmes

 

Skills & Experience – Team Management

  • – Ability to effectively manage large/multiple team(s) to deliver under pressure to strict deadlines whilst maintaining team morale and the quality of outputs
  • – Role models adaptability and resilience
  • – Coaches and develops FEI and client team members to improve their skills and performance

 

Stakeholder Management

  • – Can independently build strong, trust based advisory relationships with senior clients
  • – Able to influence and convey credibility across FEI offerings and articulate the benefits of bringing them to bear in a client setting
  • – Manages and maintains an effective network across the sector bringing market insight, hiring opportunity and business development leads

 

Commercial

  • – Strong understanding of client budgeting and finance position and requirements, appreciating relevant commercial drivers
  • – Highly effective in management of projects to budget and profitability
  • – Recognisable as a healthcare and provider specialist with 5 years+ operational management experience at a senior level within the health service OR management consultancy within the healthcare sector

 

Download the Managing Consultant job description

*Applications for this role should be directed to recruitment@foureyesinsight.com for the attention of Julia Barling – please attach your covering letter and CV to the email*