Improving Outpatient Utilisation & Transforming Service Delivery
NHS consultancy packages for outpatient efficiencies,
utilisation and service re-design.
With the need to adjust the approach to outpatients and engage patients more actively, the NHS expect Trusts to deliver in line with the national ambition to reduce follow-ups by 25% against the 2019/20 baseline by March 2024.
Achieving a sustained reduction in unnecessary outpatients requires a core operation of good practices as a foundation for broader change. Using our framework, we aim to support your team with the tools needed to reduce those unnecessary appointments, backlogs and increase efficiency with measurable results.
Our Results in Outpatient Programmes
Our Support in Outpatients
Increasing slot and session utilisation
Improving estates management
Maximising PIFU and discharge pathways
Enhancing referral management
Supporting wait list validation and cleansing
Increasing virtual appointments/ video consultations
Improving coding and outcoming
Specialty specific pathway redesign
Initiatives to increase productivity and utilisation
Our sustainable implementation model leads to improved utilisation, reduced DNAs, higher throughput per clinic and an enhanced ability to ensure that the right patients are being seen within secondary care. Please see below an example of our utilisation improvement programme approach.
Insight and Discovery
During this initial phase, we will work with the organisation to gain a clear understanding of current processes within the outpatient department and determine the operational challenges that are reducing productivity.
We will target improvement opportunities, through our capacity and capability assessment, and meet with the clinical and operational teams to agree on the short-term improvement goals (quick wins) and the key issues that need to be addressed for long-term sustainable success.
This phase of the programme will focus on building up firm foundations through governance and process changes that will enable the organisation to increase activity and productivity.
During this phase of the programme, we will work with key stakeholders to design and implement the agreed approach to outpatient service delivery and monitor progress against agreed KPIs as a result of the changes. We will forecast the improvement expectations across the project, and the following six months to determine the impact on the backlog clearance trajectories.
Software for NHS organisations
For when your outpatients become inpatients and require surgical procedures, our theatre performance dashboard details activity throughput and remaining available capacity on elective lists. Users can view the number of cases undertaken, the capacity to treat additional cases, and highlight key productivity metrics on operating list performance.