Case Study

The NHS Foundation Trust in the South East performs up to 250 surgeries weekly across several surgical specialties, and managing a high volume of sessions has been a challenge.

Four Eyes Insight was invited to support the Trust by implementing its Theatre Productivity Software, which led to marked improvements in operational visibility and efficiency.

In response to the challenges faced by the Trust, FEI presented a comprehensive, strategic approach that put collaboration and customisation at the forefront of the project.

• Active Engagement: This was initiated with the Trust’s Data Team, fostering a collaborative environment that facilitated a clear understanding of their specific needs and goals.
• Automation: Ensured real-time data availability and enhanced the accuracy and speed of decision-making processes.
• Training: To ensure staff could understand and use the software confidently and to its full potential.
• Support: A robust customer support system was implemented, including a regular feedback loop with the hospital team

The partnership between the Trust and FEI reaped meaningful benefits, setting new standards for operational visibility, efficiency, and performance tracking.

Results

One of the most significant improvements has been the comprehensive increase in operational visibility. The Trust now has a daily updated view of historical and projected performance, improving the management and planning of hospital operations.

The software’s ability to create standard and customised reports, as well as email notifications, has increased this visibility. These data and notifications enable the hospital to address performance adjustments as soon as they occur, keeping the management team informed and responsive.

The software’s ability to visibly illustrate improvements has motivated the team and reinforced the positive effects of their efforts, with an improvement in efficiency and an increase in touch time utilisation.