Admin and Clerical Training

Upskilling the workforce and creating

sustainability for NHS organisations

Training to meet NHS organisational needs

Admin and Clerical Teams play a vital role in the running of services, ensuring the smooth operation of the whole NHS organisation.

Four Eyes Insight believes that ensuring your Admin and Clerical Teams are provided with training that meets your organisation’s needs will add value, and provide efficiency and sustainability.
This is why we created specialist Admin and Clerical Training Modules to support staff with core skills to deliver their role.

Our training is ideal for band 3 – 5 staff, including:

Impactful training and coaching

At Four Eyes Insight, our goal is to deliver impactful training to improve the quality of admin and clerical teams, alongside their knowledge of elective services the organisation provides.

Project overview: A phased approach

Impact of Admin and Clerical training

Our Expertise

Trainer Expertise

Our experienced, expert staff design and deliver training for teams to achieve optimal performance.

Our training approach moves through a cycle of designing and delivering bespoke training for clinical services and teams with e-sessions, expert speakers and a blended approach of face-to-face and self-paced online learning sessions.

All of our training can be customised to cater to your specific needs.

Speak to our training team to learn more!

Case Study

Case Study: A Strategy to Transform Gynaecology Theatres

Click here to download the full case study PDF: A Strategy to Transform Gynaecology Theatres. The Challenge As a tertiary centre,

Case Study: How SaTH Improved Outpatient Capacity and Patient Access

In a time when NHS Trusts are under increasing pressure to reduce waiting times and improve patient outcomes, The Shrewsbury and Telford Hospital

Case Study: Transforming Theatre Management

The NHS Foundation Trust in the South East performs up to 250 surgeries weekly across several surgical specialties, and managing a high volume of

Cardiology Demand & Capacity Programme

This programme was designed to support the Cardiology team at an NHS Trust in the south west region in tackling a critical challenge of understanding

Walsall Healthcare NHS Trust: Diagnostic Review of Endoscopy

Four Eyes Insight and Walsall Healthcare NHS Trust collaborated on a 10-week Endoscopy Programme that was split into two phases (1) diagnostic and

PAH: Ophthalmology Demand and Capacity Programme

The ophthalmology team at Princess Alexandra Hospital NHS Foundation Trust (PAH) has experienced significant challenges over recent years. Waiting

Case Study: Improving Theatre Management

The Trust invited four Eyes Insight to implement our Theatre Productivity Software, which led to marked improvements in operational visibility and

Theatre Estate Utilisation Business Case: Hillingdon Hospitals NHS FT

After undertaking an analysis of the Trust's theatre estate utilisation, FEI revealed that a notable 18% of the theatre estate is vacant during

Demand & Capacity Modelling: Regional Elective Hub

As part of the 10-week programme, Four Eyes Insight (FEI) produced an integrated activity, workforce, and finance model supported by a compelling

Walsall Healthcare NHS Trust: Outpatient Improvement

In Spring 2022, the NHS England Elective Care Improvement Support Team (IST) undertook a qualitative diagnostic review of Walsall

Theatres Performance Software at Great Western Hospitals NHS Foundation Trust

Click on the image below to access the full case study on our Theatre Performance Software ⬇️ With 16 operating rooms and 125 weekly

NHSE South West: Elective Recovery Support

During the pandemic, the elective care setting of the South West Region was one of the most adversely affected in the country. Together, NHSE South

Cardiff & Vale UHB: Theatre Improvement Programme

Download the full case study here. Having completed several projects across the patient pathway, Four Eyes Insight (FEI) has built up a trusted

Driving Compliance Against Operational Cancer Standards

Four Eyes Insight were part of a team commissioned jointly by an NHS Trust in the South East of England, the regional ICS and NHSE to drive improvements

Transforming elective recovery across NHS South East

Following the pause of the elective activity, due to Covid-19, elective waiting lists have grown significantly. Contact Us to transform elective

Improving outpatient clinic efficiency through communication

Once the Four Eyes diagnostic review was complete, 5 specialties were chosen for our first wave of implementation. After the success of this implementation